Room reservation

You’re free to reserve rooms any time you want. We even accept same-day reservations. You will be informed of the room you prefer isn’t available. You may choose a different room or take a different date. The website shows you the details of every room along with photos. You will see what you’re getting before you finalize the reservation.

You may also reserve rooms through third-party apps. We only give them permission to post information about our hotel. We can immediately receive notices from them regarding reservation so we can include it in our system. However, these apps have their own privacy pages and terms. Read them carefully before booking. Cancelation and rebooking policies may also vary if you book through those sites.

Payment

The payment can be paid online or upon arrival. If you decide to pay upon arrival, you have to show up within 2 hours or call us to know that you’re running late. Otherwise, we will open to the room to other guests. We may still accommodate you but at a different room and the rate may be different. We may also not accommodate you during a full house. The payment breakdown is given to you before you pay. It’s suggested that you pay online using your credit card or online payment apps to facilitate a smooth transaction.

Rebooking and cancelation policy

You may ask for rebooking at least 24 hours before your arrival. If you do, you won’t have to pay any fee, except if you decide to change the room type. For changes made less than 24 hours, we may ask for an appropriate fee. We may also deny the request if there are no rooms available on the scheduled arrival.

In regards to cancelation, you’re free to do so at least 5 days before arrival. You will get a full refund and there will no charges. However, for cancelation done leas than 5 days before arrival, we will deduct an amount from what you’ve already paid. If you decided to pay in cash on arrival, we will send you an invoice to pay the penalty for cancelation. You have to pay within the specified date. We reserve the right to take legal actions if you failed to do so.

Meeting rooms and function halls

There are specific details needed be for finalizing the use of these rooms. We will give a representative to talk to you about the details. Once you agreed, you have to sign a document and pay half the amount. The remaining amount shall be paid on the date of the event. Full payment before the event is also allowed. Changes on the services or details requested may be allowed, but with appropriate charges. Cancelation isn’t allowed. You have to pay the full amount if you decided to cancel. For this service, the details vary per transaction.

Services

All guests are allowed to use various facilities and amenities in the hotel. Some of them are part of what you’ve already paid for while others like the spa and room service have a separate fee. You will need to pay accordingly. We will also provide staff to attend to various needs. We also have a dedicated staff for your room floor whom you can contact should you need any help or if there’s any problem in your room. We try our best to provide these services and we expect you to treat our service staff respectfully.

Complaints

If you have complaints or you’ve experienced unwanted incidents during your stay, inform us right away. The policy in regards to these incidents vary depending on the nature.

This page is a declaration that all transactions made on this page shall remain private. Feel free to browse information and you are guaranteed that such information won’t be shared or leaked with anyone. We don’t sell them to other companies or organizations for marketing purposes.

Speaking of marketing, we may use cookies to help us in analyzing user behavior. It helps us enhance the services we provide. However, they are not meant to collect personal information and use it against you. If you’re still uncomfortable with this term, you can click disagree when asked and leave the site.

Providing information

We would need you to provide us with personal information to finalize the reservation of rooms or other facilities. We require you to give us the following:

• Complete name of guests
• Email address
• Age
• Birthdate
• Contact number
• ID number or Passport number

In regards to reservation, we would also require the following:

• Number of guests
• Preferred room
• Arrival date
• Payment details

We may ask for more information during your date of arrival. We will also ask for other information if you decided to use our meeting room and function halls.

Again, the information is only for the reservation and won’t be used in other transactions. You may request for us to delete the information after you leave the hotel.

We need your help

If you can tell us how we can do a better job, it would be great. Don’t hesitate to share your ideas through the contact information below.